FREE STANDARD DOMESTIC SHIPPING OVER $75 + AFTERPAY AVAILABLE

Shipping & Returns


Shipping Policy

Orders are generally shipped within 48 hours Monday - Friday 9am - 5pm. If an item is out of stock our team will contact you. Usually, if we receive an order by 2pm it will almost always be shipped the same day.

Carriers


We use Australia Post for most of our deliveries. All orders are tracked.


Shipping Costs

Domestic standard post is $9 for purchases up to $74.99

Domestic standard post is FREE for purchases $75 and over

Domestic Express post is $15

International is $35

 

We currently can only ship to USA and New Zealand due to COVID-19 delays and deliveries will take longer than normal.

We can currently only ship overseas via Australia Post Express - allow 10+ business days for delivery*

*Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable & may be subject to unavoidable delays. We are very sorry but these delivery times are not guaranteed, due to the fact that as soon as it leaves our warehouse it is out of our control.

INTERNATIONAL CUSTOMERS PLEASE NOTE: All import taxes, brokerage fees & duties are payable by the customer. Boho Rhapsody is not responsible for these charges and does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your country's customs department to find the guidelines around importing from Australia.

 

Sorry, but we cannot alter the commercial invoice, this practice is not permitted by the Australian Customs and there are heavy penalties imposed. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Boho Rhapsody will provide refund excluding postage upon receipt of the parcel back to our warehouse.

 

Back Orders 

If an item goes on back order we will notify you and give you the option of cancelling your order or shipping you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds & Exchanges

We do not refund or exchange sale items unless faulty. If you are unsure about sizing or we do not have measurements displayed just drop us an email and we can measure up for you.

Your item must be in its original unused condition to be returned, with tags attached.

Items must be returned within 30 days of purchase.

Unless item is faulty you will be responsible for the return delivery cost. 

Please email hello@boho-rhapsody to request a refund/return/exchange.

 

Mailing address for returns:

Boho Rhapsody

P.O. Box 2134

Hornsby Westfield NSW 1635

Return Exceptions

Merchandise that has been worn, (apart from being tried on) used or altered will not be accepted for return or exchange.

We do not charge a re-stocking fee but we do not refund the original shipping that you paid on the order unless the item is faulty or misrepresented.

Exchanges

If your clothing item is in like new condition, with tags attached, you may exchange your item for a different size or colour where available. You will have to pay return shipping unless your item is faulty.

FAQ Section

Please have a look at our shipping information page which should help to answer any questions you have around shipping and delivery of your order.

For in-stock items you will receive a shipment confirmation email 1-2 days after your order was placed. This email will contain your relevant tracking number/s. Please reach out to hello@boho-rhapsody.com.au if you have not received this email after 5 days (check your junk/spam email folder first because sometimes our emails end up there!)

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click 'complete order' but after this point you will be unable to make amendments to your order unless you contact us immediately after placing the order, in which case we will do our best to fulfil your request. Phone us on 0456 265 596 or email us at hell@boho-rhapsody.com.au

Please refer to our Returns/Exchange policy for more information.

In the rare event that an item is faulty, not including general wear and tear from use, we will offer a replacement, if available or a refund. We must be notified within 14 days of receiving item. Please contact us for further instructions :)

We accept payments through Paypal, Visa & Mastercard through Shopify Payments & Shop, AfterPay.

We do not see your credit card details and this information is not stored by us.

More than likely, unfortunately. All import taxes, brokerage fees & duties are payable by the customer. Boho Rhapsody is not responsible for these charges and does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your country's customs department to find the guidelines around importing from Australia.

Sorry, but we cannot alter the commercial invoice, this practice is not permitted by the Australian Customs and there are heavy penalties imposed. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Boho Rhapsody will provide refund excluding postage upon receipt of the parcel back to our warehouse.

If you need further information please contact us here.